This blog is about the world of gaming miniatures, as seen from my perspective. I've been collecting and painting for over 30 years now, and while my primary focus is miniatures for D&D, I also enjoy many other games that use minis, so we'll be covering those as well. Thanks for stopping by!

Friday, May 23, 2014

Outstanding Customer Service (gasp!) and a Liebster nomination

Not too long ago, my son Mr. Frodo received a copy of GW's Azog mounted & on foot. He was quite pleased, and dove into working on his minis right away. Well, he somehow managed to break off the tip of mounted Azog's mace, and to make matters worse, lose it! Double crap.

I spent close to an hour scouring my desk and the surrounding floor in a fruitless search. My best guess is that it ended up on the floor and got sucked by the soulless automaton that is our vacuum cleaner.

So I fired off an email to GW customer service to see if they could send me or sell me a replacement. I was very pleased to get a reply email within an hour, asking me to call them. I called back and after providing the GW rep with the necessary info, was told a replacement was going to be sent out the next day. Sure enough, a couple of days later a small packet from GW shows up in the mail. But they didn't simply send me a replacement bit in the mail, they sent me a complete kit! I did not see that one coming.

A lot of people love to talk shit about GW. I'm not saying they are the best miniatures company in the world, but this excellent bit of customer service goes a long ways towards proving to me that the folks behind the scenes (namely the CS reps) do what they can to make customers happy.

I'm happy, Mr. Frodo is happy, and soon mounted Azog will be happy to have his mace back.

Well played, Games Workshop!

David over at Dear Tony Blair was kind enough to nominate me for a Liebster award. I'm flattered, but after thinking about it for a bit, I'm going to pass for now. I'm feeling less than motivated at the moment, and honestly, I'd rather spend the time slapping some paint on my pile of neglected lead. Curse you, apathy!!!

1 comment:

Joe Kushner said...

In many ways GW is a company at odds with itself. People HATED the Finecast stuff but GW was very good about replacing it. I've also had good experiences with their help desk. Prices and editions and rules? M'eh.